Common questions
17 articles
Why isn't my campaign showing on my storefront?Three things have to be true at the same time before anything from Hype Discounts appears on your storefront: the Hype: Discounts app embed is on in…Oct 1, 2026How do I show discounted prices on product and collection pages?Turn on Live pricing . Shopify discounts only change the price at the cart and checkout, so a shopper browsing your store sees the full price. Live…Sep 10, 2026Why does the original price flash before the discounted one?Because live pricing runs in the shopper's browser after your theme has already drawn the page. Shopify renders your product's real price, then Hype…Oct 1, 2026Should I use a code, a link, or an automatic discount?Use automatic when the offer is for everyone and you want the storefront to show it. Use a link campaign when the offer is for a specific audience…Sep 10, 2026Why isn't my free gift added to the cart automatically?Almost always because the campaign is set to Let the customer choose rather than Auto-add to cart . Those are the two options under Customer gets ,…Sep 10, 2026Can Hype do this tier, BOGO, or grouping?Most offers map onto one of Hype's five discount types. Find yours below before building anything — the honest answers about what is not possible are…Oct 6, 2026Do Hype discounts stack with my Shopify discounts?Yes, under exactly the same rules as two native Shopify discounts. Every Hype Discounts campaign is a Shopify Function discount, so Shopify — not…Oct 6, 2026Why does the offer only appear after I refresh the cart drawer?Because your theme's cart drawer redrew its contents without telling Hype, or changed the cart in a way Hype cannot see. Hype's blocks update…Oct 1, 2026Can I set different discounts per market or currency?You can choose which markets a campaign runs in, and you can set a different fixed amount for each of them. You cannot set a different percentage per…Sep 10, 2026Can I discount a single variant or SKU?No. Hype Discounts campaigns target products and collections , never individual variants or SKUs. When a campaign matches a product, it matches every…Sep 10, 2026Is there a limit on how many products I can exclude?Hype does not set a limit, but Shopify does, and it is not a round number you can plan against. Exclude by collection rather than product by product…Sep 10, 2026How do I limit a discount to one use per customer?Use a campaign with a discount code — either a public code campaign or a link campaign — and tick Limit to one use per customer under Maximum…Sep 10, 2026Can I offer free shipping or a percentage off shipping?Free shipping, yes. A percentage off shipping, no — Hype's shipping reward is always the full rate. There is also no standalone "shipping discount"…Sep 10, 2026Why does Google Shopping still show the full price?Because Google reads your product prices from Shopify's product catalog, and a discount is not a catalog price. Hype campaigns are Shopify discounts:…Sep 10, 2026My POS says "Multiple discounts are not supported at this location"That message comes from Shopify POS, not from Hype. It means the register is being asked to put more than one discount on the same sale and the…Sep 10, 2026How do I change the email address you contact me on?Ask support to change it. There is no email setting in Hype Discounts — the Settings page has sections for live pricing, theme, collections and…Sep 10, 2026How is my bill calculated, and can I get a refund?Your bill is set by the number of paid orders your store took in the current 30-day cycle . Each cycle is billed at the highest tier its order count…Oct 9, 2026
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