Can I offer free shipping or a percentage off shipping?

Free shipping, yes. A percentage off shipping, no — Hype's shipping reward is always the full rate. There is also no standalone "shipping discount" campaign type: free shipping is a reward inside a Cart goals campaign.

Setting up free shipping

1. Create a campaign and choose Cart goals as the discount type.
2. Under Discount goals, click + Add Tier.
3. Enter the Minimum subtotal the cart has to reach.
4. Click Select what customer gets and choose Free shipping.
5. Choose All countries, or Selected countries and pick them.
6. Optionally tick Exclude shipping rates over a certain amount and enter a value, so an expensive express or freight rate is not given away.
7. Save and activate.

The result is "free shipping over $50" and the storefront progress bar that goes with it.

Every free shipping reward sits on a tier, so there is always a subtotal to reach. If you want it on effectively every order, set the tier low.

What is not possible

• A percentage off a shipping rate. The reward takes the whole rate or nothing.
• A shipping discount without Cart goals. No other campaign type offers a shipping reward.
• Two shipping discounts on one order. This is Shopify's rule: only one shipping discount can apply to an order, no matter how many discounts are combinable.
• "Whichever is better, 10% off or free shipping." Each tier grants one reward. You choose which.

Before you launch

• If your rates come from a third-party carrier-calculated service, place a real test order and confirm the discount lands on every rate you expect it to.
• If another discount already gives free shipping — a Shopify shipping discount, or another Cart goals campaign — only one of them will apply.
• Combining with a Shopify discount needs Shipping discounts ticked in the campaign's Combinations section and the matching box on the other discount. See Do Hype discounts stack with my Shopify discounts?.

Related

• Cart goals
• Combining discounts