Cancelling and refunds

Cancel from the Plan page in Hype Discounts, any time. Access from the cancelled subscription ends immediately in this app. If this app holds Hype Suite, the other apps keep Suite access for exactly 72 hours from cancellation. Access is not extended to the end of the billing cycle.

Cancel the subscription

1. Open Plan in Hype Discounts.
2. On the card showing your current tier, click Cancel subscription.
3. A confirmation asks Cancel current billing? — "This cancels the current billing subscription for your store and ends access from it in this app immediately."
4. Click Cancel billing to go ahead, or Keep billing active to back out.

You can also cancel from the Shopify side, under Settings → Apps and sales channels in your Shopify admin. Hype picks that up automatically and updates the Plan page.

What happens next

• The subscription is marked cancelled and no further charges are made.
• Access from the cancelled subscription ends immediately in Hype Discounts. Independent free access or another valid subscription still applies.
• Any charge already posted for the current cycle stands — see below.
• Your campaigns, offers, carts and settings are not deleted. Cancelling is not uninstalling.

What is not refunded

The plan terms Shopify shows you when you approve say it plainly: a cycle is billed at the highest tier its order count reached, and it is never lowered or refunded within that cycle.

So:

• A charge posted earlier in the current cycle is not refunded when you cancel mid-cycle. Cancellation does not keep subscription access open through the rest of that cycle.
• Cancelling orders, refunding customers or switching your offers off part-way through a cycle does not reduce that cycle's tier.
• Once a new cycle starts, nothing further is charged.

If you believe a charge is wrong — a duplicate, a tier you never reached, a charge after a cancellation — open a support conversation with the date and amount from Billing history. See Getting help.

Cancel rather than uninstall

If you are pausing for a quiet season, cancel the subscription and leave the app installed. Uninstalling deletes your configuration from Hype, and reinstalling does not bring it back. Cancelling costs you nothing and keeps the work you have done. See Uninstalling Hype.

You may not even need to cancel. If your store drops below 101 paid orders in a cycle, that cycle is free automatically — no cancellation, no downgrade request. See Busy months and tier changes.

If you want to stop offers running without cancelling

Deactivate the individual campaign, offer, upsell or cart in the app. Anything left as a draft does not run. If Hype Discounts has a theme app embed, turning that off stops everything it renders on your storefront at once.

Neither affects billing: billing follows your store's paid orders, not whether an offer is running.

Cancelling a Hype Suite subscription

Cancel it from the Plan page of the app that holds it — the other apps show Included in Hype Suite with a link to that app. Suite access ends immediately in the holding app. The other apps keep Suite access for exactly 72 hours from cancellation, regardless of the billing-period end. Their Plan pages show Cancellation grace and the expiry time in UTC. See The Hype Suite subscription.

Frozen subscriptions

If Shopify cannot collect payment, it freezes the subscription and the Plan page says so: "Shopify has paused this subscription because a payment failed. Settle the invoice in Shopify to resume." Nothing is posted while it is frozen. Pay the outstanding Shopify invoice and it resumes — Hype cannot unfreeze it from this side.

Related

• Billing history and invoices
• Busy months and tier changes
• Uninstalling Hype