Syncing smart collections

Hype refreshes your Shopify smart collections every 4 hours. If you target a campaign at a smart collection and its contents have just changed, you can force a refresh with Sync Now in Settings instead of waiting.

Why this exists

A smart collection is defined by rules, not by a fixed list of products, so its membership changes on its own: a product goes out of stock, a price crosses a threshold, a tag is added, and the collection's contents change without anyone touching the collection.

When a campaign targets a smart collection, Hype has to know which products are in it right now in order to apply the discount to the right items. It fetches that membership from Shopify on a schedule rather than on every request, which keeps your storefront fast.

Sync now

1. In Hype Discounts, go to Settings.
2. Find the Sync smart collections section. Its description reads Automatically synced every 4 hours, with the help text: Hype fetches your Shopify smart collections every 4 hours. You can sync manually to reflect any latest changes.
3. Click Sync Now.

The sync runs in the background. It queues a refresh of your campaigns against your current collections, so it is not instant — give it a moment and then reload the campaign.

When to sync manually

• You just changed a smart collection's rules and want the campaign to reflect it immediately.
• You added or removed products that a smart collection's rules would pick up.
• A campaign targeting a smart collection is discounting the wrong products, or missing products it should cover.

You do not need to sync after editing a campaign in Hype. Campaign changes are pushed to Shopify as you save them.

Manual collections are not affected

A manual collection has a fixed list of products, so its membership only changes when you change it. Those changes reach Hype through Shopify's normal product and collection updates and do not depend on this 4-hour job.

If a sync does not fix it

If products are still wrong after a sync, work through these in order:

1. Confirm the product actually matches the smart collection's rules in the Shopify admin. If Shopify does not list it in the collection, Hype cannot either.
2. Confirm the campaign targets the collection you think it does, and that the product is not caught by an exclusion rule on the campaign.
3. Clear the storefront cache. Campaign data is cached for up to 10 minutes; see Clearing the cache.
4. Confirm the campaign is active and covers the shopper's market.

Related

• Clearing the cache
• Growth Ideas and recommended campaigns